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Please take time to read the terms and conditions of ASILI AFRICA EXPEDITIONS’ services. Confirming a safari with ASILI AFRICA EXPEDITIONS assumes that you have read, fully understand and accept the terms and conditions described below.
1. BOOKINGS
1.1 ASILI AFRICA EXPEDITIONS. Provides transportation, accommodation bookings, restaurant meals, excursions and other services in cooperation with independent suppliers.
1.2 All information detailed in client itineraries is given to the best of ASILI AFRICA EXPEDITIONS’ knowledge and based on the latest information available. ASILI AFRICA EXPEDITIONS cannot be liable for modified information from third parties, nor for any obvious typing errors.
1.3 To reserve flights and gorilla permits we need: your full names as they appear in passport, your nationality and passport number.
1.4 Before confirming a safari, the client must inform ASILI AFRICA EXPEDITIONS of any preferences and special requests of the participants; e.g. medical needs, diet, requirements relating to disabilities and any other requirements. ASILI AFRICA EXPEDITIONS will meet the requests if possible.
1.5 All packages are subject to availability and not guaranteed until confirmed. Many lodges and hotels offered by ASILI AFRICA EXPEDITIONS have limited capacity and therefore it is essential to make reservations well in advance of your planned trip.
1.6 In the event that you wish to amend your reservation in any way, ASILI AFRICA EXPEDITIONS will make the preferred adjustment where practicable and possible and confirm accordingly. ASILI AFRICA EXPEDITIONS reserves the right to charge an amendment fee relative to the actual costs, which will be added to the total invoice.
1.7 ASILI AFRICA EXPEDITIONS reserves the right to change and re-adjust the tour schedule, transportation, accommodation and services indicated in the itinerary in the event of unforeseen circumstances before arrival. Any changes to the itinerary will be communicated to the client as soon as possible.
2. PRICES
2.1 The prices quoted for the various safaris are as per the itinerary and include the following services, unless stated otherwise: overnight in hotels, guesthouses, tents or lodges, all meals as indicated, sightseeing as detailed in the itinerary, park entrance fees and ranger fees, airport transfers where applicable, ground transportation, English speaking driver/guides and bottled mineral water in the vehicle.
2.2 Expenses that are not covered: international and domestic air fares, visa and passports, meals not mentioned in the itinerary, drinks other than the mineral water provided in the vehicle, tips and gratuities for the guides and accommodation staff, laundry, travel insurance and other items of a personal nature.
2.3 Prices on the website or quoted to our clients are subject to change without notice and are not guaranteed until confirmed in writing.
2.4 ASILI AFRICA EXPEDITIONS reserves the right to adjust prices at any time should there be any fluctuation in the exchange rate or increase in the cost of any element of the tour. The company will however make every effort to minimize any increases.
3. EXECUTION OF THE TOUR
3.1 It is a privilege to see animals in their natural habitat and as such, we cannot guarantee wildlife or game viewing. You must take caution when viewing the animals and carefully follow the instructions given by either the tour guide or wildlife rangers.
3.2 A gorilla or chimpanzee permit guarantees clients will be able to track the primates in question but does not guarantee that the animals will be in plain sight.
3.3 Accommodation is based on a twin or double bedded room, tent or banda, with private bathroom where possible. Single rooms may be available with the payment of a supplement fee but availability cannot always be guaranteed.
3.4 ASILI AFRICA EXPEDITIONS reserves the right to substitute equivalent or superior hotels. If a hotel of equivalent standard is not available ASILI AFRICA EXPEDITIONS may substitute the next best quality hotel or suggest superior standard accommodation (extra charges may apply).
3.5 The mode of transport used will be dependent on the number of clients and the route taken, based on the specifications of the chosen itinerary. Every effort is made to ensure that vehicles are provided in a roadworthy condition but no liability can be accepted for a puncture, breakdown, damage, or any delay as a result of the poor road conditions.
3.6 Experienced English speaking driver/guides are a key part of your tour. They are the only person(s) allowed to drive ASILI AFRICA EXPEDITIONS’ vehicles. The driver’s decision on all matters, such as the route taken, is final.
3.7 ASILI AFRICA EXPEDITIONS reserves the right to alter any route or arrangement, to cancel the operation of any scheduled tour or vary the safari services in any way in the event of unforeseen circumstances, such as road closures, bad weather, problems with national parks or hotels and security considerations. In such cases, alternative arrangements will be made as circumstances permit.
3.8 ASILI AFRICA EXPEDITIONS reserves the right to employ subcontractors to carry out all or part of the services agreed to be supplied.
3.9 ASILI AFRICA EXPEDITIONS reserves the right to refuse any person from participating or continuing any tour if, in ASILI AFRICA EXPEDITIONS’ opinion or in the opinion of any other person in authority, the person concerned behaves in such a way as to cause or be likely to cause danger, hazard or inconvenience to any third party, damage to property or to environments and ecosystems. No refunds will be made and ASILI AFRICA EXPEDITIONS shall not be liable for expenses incurred as a result of the termination.
4. PAYMENT
4.1 All tours will be booked and confirmed only upon receipt of a 30% deposit of the basic program rate. For gorilla permits, a full advance payment of the permit fee is required in order to make the reservation.
4.2 The payment balance is due no later than 42 days prior to the safari, unless agreed otherwise.
4.3 Bookings made within 42 days before arrival must be paid in full at the time of confirmation.
4.4 If payment is not received in accordance with the above, ASILI AFRICA EXPEDITIONS has the right to cancel the booking.
4.5 Payment can be made by VISA credit card, bank transfer or cash, before the start of the safari. Note that payments by VISA credit card attract a 5% service charge. Credit card transactions must be made at least two months prior to the start of your safari. Regretfully, traveller cheques are no longer accepted.
4.6 The costs of international transactions (or 5% service charge in case of credit card payments) are to be fully paid by the client.
5. CANCELLATIONS AND REFUNDS
5.1 All cancellation requests must be made in writing and shall be effective on the date of actual receipt by ASILI AFRICA EXPEDITIONS.
5.2 The following cancellation charges apply to the basic program rate: 60 days or more prior to arrival 10% charge, 59 – 32 days prior to arrival 25% charge, 31 – 8 days prior to arrival 50% charge, 7 – 3 days prior to arrival 75% charge, 48 hours or less prior to arrival 100% charge, ASILI AFRICA EXPEDITIONS reserves the right to deduct all expenses incurred from money paid.
5.3 Gorilla permits and air tickets are 100% non-refundable.
5.4 No refunds will be made for any unused services, late arrival or no-show of any of the members of the tour.
6. COMPLAINTS
6.1 ASILI AFRICA EXPEDITIONS shall try to ensure that the company exceeds the expectations in every area of the tour arrangements. However, suggestions are very much appreciated in order to keep improving the quality of the service.
6.2 Complaints must be reported immediately to the ASILI AFRICA EXPEDITIONS representative and to the supplier of the service in question, who will do their best to resolve the matter. If the problem is not solved to the client’s satisfaction, the complaint should be reported in writing and not later than 30 days after completion of the tour.
6.3 Liability for any complaints not notified in accordance with the above described procedure cannot be accepted.
7. LIABILITY
7.1 ASILI AFRICA EXPEDITIONS will make every effort to ensure that all arrangements and services offered as part of the safari are carried out as specified in the most efficient way possible. However, the company does not have direct control of the provision of services by suppliers and, whilst every supplier is chosen with the utmost care, ASILI AFRICA EXPEDITIONS does not accept liability for errors or omissions of such suppliers.
7.2 ASILI AFRICA EXPEDITIONS shall not be liable for any loss, damage or injury of any nature whatsoever whether to person or property.
7.3 Whilst every care is taken, ASILI AFRICA EXPEDITIONS cannot be held responsible for the direct or indirect costs of loss or damage to baggage or personal possessions.
7.4 ASILI AFRICA EXPEDITIONS cannot accept liability or pay compensation for unforeseen circumstances beyond the control of the company or its staff, including flight delays/cancellations or force majeure such as war or threat of war, riots, civil disturbances, terrorist acts, border closure, acts of government or other authorities, strikes, thefts, epidemics, road closures, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, technical and/or mechanical problems to transport and all similar events beyond the company’s control.
7.5 It is the responsibility of the travel agency/wholesaler to ensure that all members of the tour have the appropriate passports, visas, travel permits, health certificates and other documentation required for the safari.
7.6 It is the responsibility of the clients to take proper medical and practical precautions in regard to health and safety. Medical advice should be sought well before travelling.
7.7 Clients are strongly advised to obtain comprehensive travel insurance before coming to Uganda. Local evacuation coverage is available in the unlikely event of a medical emergency while on safari with ASILI AFRICA EXPEDITIONS.
7.8 The respective laws of the country govern ASILI AFRICA EXPEDITIONS’ liability to passengers carried in its own vehicles. All claims are subject to the jurisdiction of the courts of the country in which the cause of action arises.
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Asili Africa Expeditions operates asiliafricaexpeditions.com and may operate other websites. It is Asili Africa Expeditions’ policy to respect your privacy regarding any information we may collect while operating our websites.
Website visitors
Like most website operators, Asili Africa Expeditions collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Asili Africa Expeditions’ purpose in collecting non-personally identifying information is to better understand how Asili Africa Expeditions’s visitors use its website. From time to time, Asili Africa Expeditions may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Asili Africa Expeditions also collects potentially personally-identifying information like internet protocol (IP) addresses for logged in users and for users leaving comments on greatlakessafaris.com blogs/sites. Asili Africa Expeditions only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.
Gathering of personally-identifying information
Certain visitors to Asili Africa Expeditions’ websites choose to interact with Asili Africa Expeditions in ways that require Asili Africa Expeditions to gather personally-identifying information. The amount and type of information that Asili Africa Expeditions gathers depends on the nature of the interaction. For example, we ask visitors who sign up at greatlakessafaris.com to provide a username and email address. Those who engage in transactions with Asili Africa Expeditions are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Asili Africa Expeditions collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Asili Africa Expeditions. Asili Africa Expeditions does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Aggregated statistics
Asili Africa Expeditions may collect statistics about the behavior of visitors to its websites. Asili Africa Expeditions may display this information publicly or provide it to others. However, Asili Africa Expeditions does not disclose personally-identifying information other than as described below.
Protection of certain personally-identifying information
Asili Africa Expeditions discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (I) need to know that information in order to process it on Asili Africa Expeditions’s behalf or to provide services available at Asili Africa Expeditions’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Asili Africa Expeditions’s websites, you consent to the transfer of such information to them. Asili Africa Expeditions will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Asili Africa Expeditions discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Asili Africa Expeditions believes in good faith that disclosure is reasonably necessary to protect the property or rights of Asili Africa Expeditions, third parties or the public at large. If you are a registered user of an Asili Africa Expeditions website and have supplied your email address, Asili Africa Expeditions may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Asili Africa Expeditions and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Asili Africa Expeditions takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
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Cookies
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Asili Africa Expeditions uses cookies to help Asili Africa Expeditions identify and track visitors, their usage of Asili Africa Expeditions website, and their website access preferences. Asili Africa Expeditions visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Asili Africa Expeditions’s websites, with the drawback that certain features of Asili Africa Expeditions’s websites may not function properly without the aid of cookies.
At Asili Africa Expeditions, we want to ensure that your visit to our site is smooth, reliable and as useful to you as possible. To help us do this, we use cookies and similar technologies Please see out Terms & Conditions page for more information By continuing to use our site, you consent to our use of Cookies. However, you can change your Cookie settings, and choose whether or not to accept Cookies, at any time through our Cookie consent tool. Further information about managing your Cookie settings is provided below.
By using, visiting, or browsing our site (use of our site including, amongst others, accessing our site and/or using the services provided by us), you accept and agree to this Cookie Policy and the website terms and conditions.
Business transfers
If Asili Africa Expeditions, or substantially all of its assets, were acquired, or in the unlikely event that Asili Africa Expeditions goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Asili Africa Expeditions may continue to use your personal information as set forth in this policy.
Privacy policy changes
Although most changes are likely to be minor, Asili Africa Expeditions may change its privacy policy from time to time, and in Asili Africa Expeditions’s sole discretion. Asili Africa Expeditions encourages visitors to frequently check this page for any changes to its privacy policy. Your continued use of this site after any change in this privacy policy will constitute your acceptance of such change.